Tools used in development: Canva, Word
Client: Regional Chain of Steakhouse Restaurants
Context: In service industries, training is frequently on-the-job, by observation/ shadowing of a peer, and some times more informal than intended. Job aids such as this checklist for a server’s sidework to be completed in addition to their main work of serving customers, provide both benchmarks for training and check points for in the moment.
Molly J Parsons | Learning Consultant 